1. Introduction

UAE TopUp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile top-up service. Please read this policy carefully to understand our practices regarding your personal data.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our service, including:

• Account Information: Name, email address, phone number, and password (if you create an account)
• Transaction Information: Mobile phone number, operator selection, top-up amount, payment details
• Payment Information: Credit card numbers, billing address, and other payment-related information (processed securely through our payment gateway)
• Contact Information: Information provided when contacting our support team

2.2 Information Collected Automatically

When you use our service, we may automatically collect certain information, including:

• Device Information: IP address, browser type and version, device type, operating system
• Usage Information: Pages visited, time spent on pages, click patterns, access times and dates
• Location Information: General location data based on IP address (country/region level)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Service: Process your top-up transactions, complete payments, and deliver mobile credit to your specified number
• To Communicate with You: Send transaction confirmations, respond to inquiries, provide customer support, and send important service updates
• To Improve Our Service: Analyze usage patterns, troubleshoot technical issues, and enhance user experience
• To Ensure Security: Detect and prevent fraud, unauthorized access, and other illegal activities
• To Comply with Legal Obligations: Meet legal requirements, respond to legal processes, and protect our rights
• For Marketing: Send promotional communications (with your consent) about new features, special offers, and services that may interest you
• For Analytics: Understand how users interact with our service to improve functionality and design

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our service, including:

• Payment processors and financial institutions
• Mobile network operators (Etisalat and du) to process top-ups
• Cloud hosting and data storage providers
• Customer support service providers
• Analytics and security service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Processing: PCI DSS compliant payment gateways that do not store complete card details
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic assessments of our security practices
• Firewall Protection: Network security measures to prevent unauthorized access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Retained for at least 7 years as required by financial regulations
• Payment Information: Not stored by us; processed and stored securely by our payment gateway providers
• Support Communications: Retained for 2 years after the last interaction

After the retention period, we will securely delete or anonymize your information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives an adequate level of protection regardless of where it is processed.

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of our service after such modifications constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided below.

14. GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. For more information about your GDPR rights, please contact us.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

UAE TopUp
Data Protection Officer
Dubai, UAE
Email: privacy@uaetopup.com
Support Email: support@uaetopup.com
Phone: +971 4 XXX XXXX

We are committed to addressing your privacy concerns and will respond to your inquiry within 30 days.