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Cookie Policy

Last Updated: January 2025

1. Introduction

This Cookie Policy explains how UAE TopUp ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our mobile top-up service. This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.

By continuing to browse or use our website, you agree to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should disable cookies in your browser settings or refrain from using our website.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies contain information that is transferred to your computer's hard drive or device. They help websites remember information about your visit, such as your preferred language and other settings. This can make your next visit easier and the site more useful to you.

3. Types of Cookies We Use

We use both first-party cookies (set by our website) and third-party cookies (set by other websites or services). The cookies we use fall into the following categories:

3.1 Essential Cookies

These cookies are strictly necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as the website cannot function without them.

Examples:

  • Session cookies that maintain your login status
  • Security cookies that prevent fraudulent activities
  • Cookies that remember your cookie preferences
  • Load balancing cookies that ensure website performance

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it.

Examples:

  • Google Analytics cookies that track page views and user behavior
  • Cookies that measure website performance and loading times
  • Cookies that track error messages and technical issues

3.3 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples:

  • Cookies that remember your language preferences
  • Cookies that remember your region or location settings
  • Cookies that remember your previous top-up selections
  • Cookies that store your form data temporarily

3.4 Targeting and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

Examples:

  • Cookies used for remarketing campaigns
  • Cookies that track your interactions with advertisements
  • Cookies that help measure the effectiveness of advertising campaigns

4. Specific Cookies We Use

The following table provides details about the specific cookies we use on our website:

Cookie Name Purpose Type Duration
session_id Maintains user session and login status Essential Session
cookie_consent Stores your cookie preferences Essential 1 year
_ga Google Analytics - distinguishes users Analytics 2 years
_gid Google Analytics - distinguishes users Analytics 24 hours
language_pref Stores your preferred language Functionality 1 year
region_pref Stores your region selection Functionality 30 days

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and deliver advertisements on and through the website. These third-party services may include:

  • Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics uses cookies to collect information about how visitors use our site. For more information, please visit Google's Privacy Policy.
  • Payment Processors: Our payment processing partners may set cookies to process your transactions securely.
  • Social Media Platforms: If you interact with social media features on our website, those platforms may set their own cookies.
  • Advertising Networks: We may work with advertising partners who use cookies to deliver targeted advertisements.

6. How Long Do Cookies Last?

Cookies can be either "persistent" or "session" cookies:

  • Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They are activated each time you visit the website that created that particular cookie.
  • Session Cookies: These cookies are temporary and allow the website to link your actions during a browser session. They are deleted when you close your browser.

The duration for which cookies are stored on your device depends on their type. Essential cookies typically last for the duration of your session, while other cookies may persist for days, months, or even years.

7. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, limiting the ability of websites to set cookies may worsen your overall user experience. Here are links to cookie management pages for the most popular browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Opera

7.2 Opt-Out Tools

You can also opt out of certain third-party cookies using the following tools:

  • Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
  • Digital Advertising Alliance: Visit AboutAds.info to opt out of interest-based advertising.
  • Network Advertising Initiative: Visit NetworkAdvertising.org for additional opt-out options.

8. Impact of Disabling Cookies

If you choose to disable or delete cookies, some features of our website may not function properly. Specifically:

  • You may need to re-enter information that would normally be saved
  • Your preferences and settings may not be remembered
  • Some features may become unavailable or work incorrectly
  • Your user experience may be less personalized

Essential cookies cannot be disabled as they are necessary for the basic functionality of our website.

9. Mobile Device Settings

If you access our website from a mobile device, you may manage cookie preferences through your device settings. The process varies by device and operating system. Please refer to your device manufacturer's instructions for managing cookies on mobile devices.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Cookie Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending an email notification to registered users (for significant changes)
  • Displaying a notice on our website

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

11. More Information

For more information about cookies and how they work, you can visit the following resources:

  • All About Cookies
  • Your Online Choices

12. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

UAE TopUp
Email: privacy@uaetopup.com
Support Email: support@uaetopup.com
Phone: +971 23 434 3342
Address: Office 305, Al Barsha Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

We are committed to addressing your concerns and will respond to your inquiry within 30 days.

UAE TopUp

Your trusted partner for mobile top-up in Dubai and UAE

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